Privacy Policy - First Layer

Last Updated – 26 September 2018

Information about the processing of personal information

The hyperlinked examples are available at the end of this document

Amadeus IT Group SA
We collect information about you to better understand your needs and expectations about Amadeus. This is information:
  • You give us by filling in forms (the specific information that we collect will be de-tailed in the corresponding form);
  • We get from your navigation through CheckMyTrip; and
  • Obtain through the combination of both.
Our legal grounds for processing the personal information we collect is legitimate interest and consent.
Amadeus affiliates and third party service providers.
You have the right to access, review and restrict processing of personal information and the right to lodge a complaint with a supervisory authority.

CheckMyTrip privacy policy


Amadeus is committed to protecting the privacy of the personal information it collects and processes. Amadeus will act in compliance with applicable data protection legislation. We, the Amadeus Group, want you to be familiar with how we collect, use, and disclose personal information (information that identifies you as an individual).

Who is collecting and processing the Personal Information

This CheckMyTrip privacy policy (the "privacy policy") applies to personal information that Amadeus IT Group SA may collect through the CheckMyTrip websites and apps ("CheckMyTrip"). This privacy policy does not address the collection, use, or disclosure of information through any other means other than CheckMyTrip. This privacy policy does not apply to the personal information that Amadeus may process about you as a traveler or consumer in products offered within the Amadeus system.

What personal information do we collect and what is the legal basis for the processing of the personal information?

The legal grounds for processing personal information collected in CheckMyTrip is legitimate interest and consent.

What types of information do we collect?

Amadeus and third party service providers may collect and process information from you at various stages during your use of CheckMyTrip.

The types of personal information that we collect and process may include:

  1. Name, address, gender, date of birth, email address, phone numbers, credit card refer-ences/numbers, travel destinations, travel schedules, travel preferences (seat, meal, etc.) pass-port and visa details, and anything in your PNR that you retrieve using CheckMyTrip;
  2. Any other info you provide to us in contact forms;
  3. IP details and location data; and
  4. Cookies in accordance with this privacy policy and the CheckMyTrip cookie policy

Information you give us

Personal information is information that identifies you as an individual. The information we collect may include: name, postal address, telephone number, e-mail address, and any other personal information you provide by submitting forms in CheckMyTrip.

Information we and our third party service providers may collect from you

Cookies and advertising: Amadeus collects personal information from you through the use of cookies. For detailed information on the cookies we use and why we use them, please see our cookie policy. You have the option to accept the cookies we use via the "cookies banner" which comes up when accessing CheckMyTrip for the first time. Please note that once you have accepted usage of cookies, this "cookies banner" will no longer appear. Nevertheless you always have the option to disable the cookies at any time.

Technical information: This may include your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

For what purpose is your personal information used?

We may use the personal information collected from you:

Any sharing of personal information using third party platforms will be governed by the terms of the third party platform used.

We may combine personal information collected from your navigation with the information provided by you through different channels (newsletters, specific campaigns, contests, etc.) obtaining a set of all your data provided to Amadeus. We will use this combined information to provide a targeted experience to you, and to give you the information you may need to understand Amadeus products and services.


Please note that no personalized business or marketing campaigns are sent to the users, only recommendations to enrich the travel experience/itinerary. You can disable these recommendations at any time from your device general settings.

Who is the personal information shared with?

We may share personal information with Amadeus affiliates, who, due to the nature of the services Amadeus provides as a global travel technology supplier, may be located in any location around the world. These Amadeus affiliates may process personal information for the purposes described in this privacy policy. A link to the complete list of Amadeus affiliates and their locations can be found in the Amadeus Annual Reports

In addition, we may also disclose your information:

Where such disclosures take place, Amadeus requires the appropriate technical and organizational se-curity measures to be in place to protect personal data, and for personal data to be processed lawfully. Amadeus only allows affiliates and third party service providers to use personal data for specified pur-poses and in accordance with Amadeus instructions. Any sharing of personal information using third party platforms would be governed by the terms of the third party platform used.

International transfers of personal traveler data

When Amadeus shares your personal data with its affiliates and third party service providers who process personal data on behalf of Amadeus, this may involve transferring personal data outside the EEA. When personal data is transferred to another country it will continue to receive adequate protection through contractual or other arrangements put in place with affiliates and third party service providers. For these transfers at least one of the following appropriate safeguards will be implemented:

Further information on the appropriate safeguards used when transferring personal data outside the EEA can be requested through contacting When requesting this information, please make a reference to the transfer of personal data outside the EEA.

Third party sites and sending messages through CheckMyTrip

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any third party operating any site to which CheckMyTrip contains a link, or any third party platform such as a social media platform where Amadeus share Personal Information at your request. Where personal information is shared in this way, the use of the personal information will be governed by the terms of the third party platform you have requested personal information is shared with. The inclusion of a link in CheckMyTrip does not imply endorsement of the linked site by us.

CheckMyTrip may permit you to send messages regarding CheckMyTrip-related content to another individual through CheckMyTrip. If you wish to use this feature, you may be required to provide us with the individuals email address. By using this functionality, you affirm that you are entitled to use and provide us with the recipient's name and email address for this purpose. Amadeus shall not assume any liability that may arise from sending this kind of messages to the recipients because we are doing this at your request.

Security and integrity of personal information

We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through e-mail. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the ‘Contacting us‘ section this policy. Please note that e-mail communications will not necessarily be secure, accordingly you should not include credit card information in your e-mail correspondence with us.

When personal data is processed on behalf of Amadeus, access is limited to those who have a business need to know. Personal data will be processed in accordance with the instructions of Amadeus and those who have access are subject to a duty of confidentiality.

Amadeus has procedures in place to deal with any suspected personal data breach and will notify individuals and any applicable regulator of a breach where legally required to do so.

Retention of personal information

Amadeus retains personal data for as long as necessary to fulfill the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Please note that on any forms where you provide us with your details, we may specify the period of time that we intend to keep the data according to the specific purposes defined in the form.

Use of CheckMyTrip by children

CheckMyTrip is not directed for the use of children, and we request such individuals to not provide personal information through CheckMyTrip.

Data access and correction requests

If you would like to access, review, correct, update, or otherwise limit our use of your personal information (including deletion) that has been previously provided to us, including any other privacy related matters, you may contact us by email in the English language at security reasons, we reserve the right to take steps to authenticate your identity before providing access to personal information. Amadeus may also be restricted from allowing access to, changing, or deleting some personal information.

Contacting us

If you have any questions regarding this privacy policy, please contact us by e-mail in the English language at For all other queries please contact us by email at

Your rights

Although Amadeus intends to carefully address any request and/or claim from you, as well as carefully process your personal information, you are entitled to file any claim or complaint before the relevant data protection authorities, if the answer provided by Amadeus does not meet your expectations.


This privacy policy is published by Amadeus IT Group SA and may be changed at any time. The date this document was last updated is shown here: 26 September 2018.