Last Updated – 26 September 2018
The hyperlinked examples are available at the end of this document
Amadeus is committed to protecting the privacy of the personal information it collects and processes. Amadeus will act in compliance with applicable data protection legislation. We, the Amadeus Group, want you to be familiar with how we collect, use, and disclose personal information (information that identifies you as an individual).
The legal grounds for processing personal information collected in CheckMyTrip is legitimate interest and consent.
Amadeus and third party service providers may collect and process information from you at various stages during your use of CheckMyTrip.
The types of personal information that we collect and process may include:
Personal information is information that identifies you as an individual. The information we collect may include: name, postal address, telephone number, e-mail address, and any other personal information you provide by submitting forms in CheckMyTrip.
Technical information: This may include your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
We may use the personal information collected from you:
Any sharing of personal information using third party platforms will be governed by the terms of the third party platform used.
We may combine personal information collected from your navigation with the information provided by you through different channels (newsletters, specific campaigns, contests, etc.) obtaining a set of all your data provided to Amadeus. We will use this combined information to provide a targeted experience to you, and to give you the information you may need to understand Amadeus products and services.
Please note that no personalized business or marketing campaigns are sent to the users, only recommendations to enrich the travel experience/itinerary. You can disable these recommendations at any time from your device general settings.
In addition, we may also disclose your information:
Where such disclosures take place, Amadeus requires the appropriate technical and organizational se-curity measures to be in place to protect personal data, and for personal data to be processed lawfully. Amadeus only allows affiliates and third party service providers to use personal data for specified pur-poses and in accordance with Amadeus instructions. Any sharing of personal information using third party platforms would be governed by the terms of the third party platform used.
When Amadeus shares your personal data with its affiliates and third party service providers who process personal data on behalf of Amadeus, this may involve transferring personal data outside the EEA. When personal data is transferred to another country it will continue to receive adequate protection through contractual or other arrangements put in place with affiliates and third party service providers. For these transfers at least one of the following appropriate safeguards will be implemented:
Further information on the appropriate safeguards used when transferring personal data outside the EEA can be requested through contacting firstname.lastname@example.org. When requesting this information, please make a reference to the transfer of personal data outside the EEA.
CheckMyTrip may permit you to send messages regarding CheckMyTrip-related content to another individual through CheckMyTrip. If you wish to use this feature, you may be required to provide us with the individuals email address. By using this functionality, you affirm that you are entitled to use and provide us with the recipient's name and email address for this purpose. Amadeus shall not assume any liability that may arise from sending this kind of messages to the recipients because we are doing this at your request.
We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through e-mail. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the ‘Contacting us‘ section this policy. Please note that e-mail communications will not necessarily be secure, accordingly you should not include credit card information in your e-mail correspondence with us.
When personal data is processed on behalf of Amadeus, access is limited to those who have a business need to know. Personal data will be processed in accordance with the instructions of Amadeus and those who have access are subject to a duty of confidentiality.
Amadeus has procedures in place to deal with any suspected personal data breach and will notify individuals and any applicable regulator of a breach where legally required to do so.
Amadeus retains personal data for as long as necessary to fulfill the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Please note that on any forms where you provide us with your details, we may specify the period of time that we intend to keep the data according to the specific purposes defined in the form.
CheckMyTrip is not directed for the use of children, and we request such individuals to not provide personal information through CheckMyTrip.
If you would like to access, review, correct, update, or otherwise limit our use of your personal information (including deletion) that has been previously provided to us, including any other privacy related matters, you may contact us by email in the English language at email@example.com.For security reasons, we reserve the right to take steps to authenticate your identity before providing access to personal information. Amadeus may also be restricted from allowing access to, changing, or deleting some personal information.
Although Amadeus intends to carefully address any request and/or claim from you, as well as carefully process your personal information, you are entitled to file any claim or complaint before the relevant data protection authorities, if the answer provided by Amadeus does not meet your expectations.